Quality

At Positive Support For You CIC we believe that everyone we support should get great quality services from us.

Quality and achieving great outcomes in our work is important because the people we support deserve the opportunity to have a great life.

We work really hard to put people at the heart of our service delivery and listen to the people we support and their families in order to get the best outcomes.

We check this through person lead reviews and audits, we also signed up to the Driving Up Quality Code and as part of this we invite independent self-advocates or quality checkers to come and speak to the people we support to help us find areas in which we could do better.

This report is then made available in an easy read format and circulated to all the people we support and our stakeholders. Please see easy read here.

We recognize that even though we work extremely hard to get things right we can always improve. We welcome all feedback and will always try to resolve any issues the best we can, please use the contact us page to send us a message via the website or call one of the numbers to speak to us.

In the past, we did this work across the organisation as a whole which is reflected on the report. The full report from Skills for People quality checkers can be found here. We are now busy developing a more person centred approach which involves individuals accessing quality checkers as part of annual reviews. This is being developed over the year ahead.

Ensuring Quality Outcomes